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Ian
Grace
Customer Service Background
Nationally Accredited
Customer Service Program
Ian has been a trainer since 1972 and his Customer Service program was
Nationally Accredited throughout Australia, on behalf of the Australian
Institute of Management in 1996.
International Experience
Ian spent 16 years working and researching in the UK, South Africa and
USA. From 1969 - 1972, he received what was renowned as the world's best
Customer Service and Sales training in the newspaper industry, courtesy
of Thomson Newspapers UK. For the past 11 years, he has been delivering
his programs internationally.
Customer Service
Clients
- Boral Group of Companies - a national program conducted for the Australian
Institute of Management
- Yamaha Marine and Yamaha Motorcycle
- Energex - Electricity and LPG Gas Divisions
- Motor Trades Association of Queensland - both corporate and member
programs
- MM Electrical / Haymans Electrical - Australia wide
- Newspapers - Australia and New Zealand
- Real Estate Franchise Offices
- LJ Hooker - Australasia's biggest Real Estate Group (2001 - 2004
exclusively)
- Calgary Real Estate Board, Canada
International
Customer Service Convention Speaker
- Yamaha Motorcycle - sole external speaker for Royal Star Motorcycle
Launch Convention, Sydney
- Yamaha Marine - Queensland Convention, Townsville
- National Association of Realtors Convention - Chicago 2001
- Wisconsin Realtors Convention - 2001
- Colorado Realtors Convention - 2000
- National Motor Industry Conventions - Australia
Personal
On Site Research
- Carl Sewell - USA's Number 1 Cadillac dealer and author of "Customers
for Life"
- Nordstrom Department stores, USA - legendary customer service as
per the book, "The Nordstrom Way"
- Pick' n' Pay Supermarkets, South Africa - recipient of the International
Supermarketing Award presented in the USA
- Pike Place Fish Market, Seattle - the subject of 2 international
Training videos and 3 books, on Customer Service and fun in the work
place
- A number of the east coast of Australia's most profitable motor dealers,
renowned for their Customer Service
- Centenary Landscaping - Queensland - biggest in the Southern Hemisphere
- used as example of the best, by Tom Hopkins, renowned USA trainer.
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