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Introduction
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What results do you
expect from giving excellent Customer Service
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Repeat and referral
business - how important?
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Who are your Customers?
- a new look
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How does the Real
Estate Industry rate?
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Customers judging you -
the "mind meter"
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Customer's feelings -
do they have a money value?
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The Customer Service
Circle and how it works
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"WOW" Customer Service
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Listing presentation -
when?
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Setting goals for
Customer Service
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The simple things -
let's keep it clean
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Promises - are they
worth a lot?
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Building Customer
relationships
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The real secret of
Customer Service
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Complaints - don't you
just love them?
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Evaluate and reward
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Workshop - your ideas
for the best Customer Service
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Set three tasks
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Evaluations
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Questions
